Transcript of Bell Customer Service Chat


This really happened. I just copied and pasted the transcript from the chat session from the Bell website.

Transcript of Bell Customer Service Chat, April 3, 2011

A chat representative will be with you in about 1 minute(s). Thank you for waiting.

Chat representative Whitney has joined the session and is ready to help. To start, please provide your name and home phone number.

I have some questions about small business wireless.

Whitney: May I know which services you currently have with Bell?

None, we are in a co-location building and only have control over our mobile phones which is currently with another company but they do not carry the phones we want.

Whitney: I can help you with phones and nice contracts.

Whitney: Is that fine with you?

That’s the idea, I’ll need to take the information back with me for discussion, but if I can get some facts that would be great.

Whitney: I regret to inform you that Bell offers service to residential customers and not business customers.

Then what is the Bell Small Business about on the Bell website?

Whitney: Please stay online while I confirm this information with my supervisor.

OK thanks, I would go to the businessonthego.ca website but it is not working. That’s why I am here.

Whitney: Please click here http://www.bell.ca/shop/Sb_Landing.page to get the details for your information.

Whitney: Is there anything else I can help you with today?

The problem with your link is clicking on “mobile” when you get there goes to a dead web page, try it.

Whitney: The site I have send to you is working and active.

Whitney: Please open a new window and try this site again.

Yes, but when you get there, click on “mobile” does that work for you? I have tried on two different computers here, it does not work.

I get http://businessonthego.ca/english/home.asp = Bad Request (Invalid Hostname)

Whitney: I regret to inform you that this may be a temporary technical fault.

Whitney: I request you to try after some time or visit a Bell store.

Whitney: Would that work for you?

OK, well, I’m afraid Bell gets an “F” for this customer service experience, since neither the chat or the website can give me the information I need.

Whitney: Is there anything else I can help you with?

[That was the end. In my head of course I had many different answers such as “No, your inability to help me today has been made profoundly clear.”

About Keenan Wellar

Keenan is a citizen of Ottawa (Ontario, Canada) and co-leader of a social change and community benefit organization, LiveWorkPlay.ca, a registered charity which helps the community welcome and include people with intellectual disabilities, autistic persons, and individuals with a dual diagnosis to live, work, and play as valued citizens. LiveWorkPlay was named Ottawa's Best Non-Profit of 2019 by the Ottawa Board of Trade and Ottawa Business Journal "Best Ottawa Business Awards " With Julie Kingstone, Keenan is co-owner of Wellstone Leadership Services, dedicated to supporting a culture of excellence for non-profit, private sector, government organizations, collaborations, and partnerships. Keenan is a founding member of the leadership group for the From Presence To Citizenship collaborative. Keenan is a regular guest (monthly) of the News 1310 Power Lunch radio show, and he writes the monthly NPQ North column for Nonprofit Quarterly. When not working and supporting various social causes, Keenan loves kayaking and wildlife photography, cheering for the Ottawa RedBlacks and Pittsburgh Steelers, and causing a disturbance on social media.
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2 Responses to Transcript of Bell Customer Service Chat

  1. Elaine C. says:

    Figures. I won’t go back with Bell Mobility ever again because of what they put me through several years ago. I won’t go with their other services because I hate them and Rogers for being the big whining, money-sucking companies that they are. Telus is getting there but they’re still better to deal with than Bell or Rogers, IMO.

    Like

  2. keenanwellar says:

    Hi Elaine, one of the issues I have is the lack of availability of products – there are very few Android phones availabile in Canada.

    Like

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