This really happened. I just copied and pasted the transcript from the chat session from the Bell website.
Transcript of Bell Customer Service Chat, April 3, 2011
A chat representative will be with you in about 1 minute(s). Thank you for waiting.
Chat representative Whitney has joined the session and is ready to help. To start, please provide your name and home phone number.
I have some questions about small business wireless.
Whitney: May I know which services you currently have with Bell?
None, we are in a co-location building and only have control over our mobile phones which is currently with another company but they do not carry the phones we want.
Whitney: I can help you with phones and nice contracts.
Whitney: Is that fine with you?
That’s the idea, I’ll need to take the information back with me for discussion, but if I can get some facts that would be great.
Whitney: I regret to inform you that Bell offers service to residential customers and not business customers.
Then what is the Bell Small Business about on the Bell website?
Whitney: Please stay online while I confirm this information with my supervisor.
OK thanks, I would go to the businessonthego.ca website but it is not working. That’s why I am here.
Whitney: Please click here http://www.bell.ca/shop/Sb_Landing.page to get the details for your information.
Whitney: Is there anything else I can help you with today?
The problem with your link is clicking on “mobile” when you get there goes to a dead web page, try it.
Whitney: The site I have send to you is working and active.
Whitney: Please open a new window and try this site again.
Yes, but when you get there, click on “mobile” does that work for you? I have tried on two different computers here, it does not work.
I get http://businessonthego.ca/english/home.asp = Bad Request (Invalid Hostname)
Whitney: I regret to inform you that this may be a temporary technical fault.
Whitney: I request you to try after some time or visit a Bell store.
Whitney: Would that work for you?
OK, well, I’m afraid Bell gets an “F” for this customer service experience, since neither the chat or the website can give me the information I need.
Whitney: Is there anything else I can help you with?
[That was the end. In my head of course I had many different answers such as “No, your inability to help me today has been made profoundly clear.”